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CS 2023 Predictions

Plahat, Jan 2023

#SuccessBound CS 2022 Trends

CustomerSuccessBox, March 2022

Why Video is the Way Forward for  Customer Success 

How Do You Rebuild Trust with Dissatisfied Customers?

What I Wish My Customers Knew About My CSM Job

CloudApp,  2021

Hosting an Effective QBR 

CustomerSuccessBox, Nov 2021

Promoting Black Leaders in Customer Success

Nuffsaid, Sept 2021

Enabling Reps to Provide Value Post-Sale 

SalesEnablement PRO, June 2021

Driving Value through Customer Success

RevGenius, Oct 2021

Customer Success Account Transition Best Practices

RevGenius, Sept 2021

How to Run Effective Customer Success Cadence Meetings

 RevGenius, Aug 2021

Spotlight Interview

Customer Success Field Guide, Aug 2021

My 2021 Customer Success Resolutions

 LinkedIn, Jan 2021

Trust is Not Built in a Zoom Room

LinkedIn, Dec 2020

How to Build a Customer Success Team in an Established Company

RevGenius, Nov 2020

Revenue Growth is More Important than Happiness in Customer Success

RevGenius, Sept 2020

Account Planning: Taking Control of Your Calendar

LinkedIn, Sept 2020

Why Customer Success Should Own Revenue

CS Association, 2019

Key Learnings: A Decade in Review

LinkedIn, Dec 2019

Talk Less, Smile More

LinkedIn, Sept 2019

Learning Experience Management from Obama and Oprah

LinkedIn, March 2019

How Fantasy Football Drafts =  the Hiring Process

LinkedIn, Sept 2018

The Customer Benefit of Customer Success

LinkedIn, Jun 2018

One Year Reflection: My Mistakes and Learnings in Building Out Account Management

LinkedIn, Mar 2018

QBRs: Dead or Alive?

LinkedIn, Feb 2018