Is attending a CS conference worth it? As with many things, it depends on how much you are going to put into it. If you are willing to invest the time - ie: focus (not check emails mid-talk!) and leverage the opportunity to meet others - then I have found them to be a very valuable experience.
Speaking Appearances
Recent:
Customer Success Collective - Sydney (Nov 2024) - Panel: Trends in Customer Success
Customer Success Week (Oct 2024) - Speaker
Women in Customer Success (Oct 2024) - Panel moderator
Customer Success Collective - SF (Sept 2024) - Panel: Navigating success: Crafting a CS playbook for strategic CSM actions
Customer Success Collective - SF (Sept 2024) - Panel: Churn or negotiate; the art of the down sell
SaaStr (Sept 2024) - Super Braindate
Past:
ModernSalesPros: MSP Live SF (July 2024): Panel moderator, The Most Efficient Revenue Driver - Customer Success
Unit21 - Fraud Fighters Virtual Summit (July 2024): Panel moderator, Ensuring Quality Assurance of your AML Programs
USF: Women in Business - Empower Event (March 2024): Career journey and guidance
Customer Success Collective. - Austin (Feb 2024)
Keynote: Empowering CSMs as revenue drivers: Unleashing growth potential
Panel: Driving internal collaboration to lessen internal friction and increase customer focus
CSC - Meet the Maker Series - Virtual (Nov 2024)
Keynote: Driving the Customer Voice through CS Collaboration
Customer Success Collective - SF (Sept 2023)
Keynote: "How Customer Success Can Drive Revenue"
Panel: How CS can drive collaboration internally
KAMCon (April 2023): "Driving Internal Collaboration for Customer Centricity"
Keynote: https://vimeo.com/kapta/review/829629593/9d92d6e6ab
Customer Success Collective: Austin (Feb 2023): "Employee Success Drives Customer Success"
Colorado Customer Success Meetup (Sept 2021): Organized and hosted a virtual panel discussion on account and revenue ownership. Recording here: https://drive.google.com/drive/folders/1cFRkHJr-N4brt6NDgb9mdt661yNJILF4
The Customer Conference (June 2021): Emily believes that customer happiness is not the metric you should be working towards. Leveraging her experience as a seasoned CS Leader, Emily will provide the audience with a framework that creates a Pathway to Excellence through a revenue focused lens. She will discuss “Setting a Foundation of Purpose for CS”; “How to Position CS as a Revenue Growth Engine”; and “Building Strong Internal Stakeholders alongside CS”. This is a talk that all aspiring or seasoned CS Leaders should attend to learn strategies they can immediately implement for their team. Recording here: https://vimeo.com/564386437/1515580b98
Sales Enablement Soiree (April 2021): “Selling to Existing Customers: Enabling Teams to Provide Value Post-Sale". The panel focused on measuring CS success, discussing pre-sales and post-sales enablement differences, including focusing on long term customer relationship development
San Francisco Customer Success Meetup (Oct 2020): The panel talked about getting into CS, growing your career, and transitioning onto other teams
CustomerSuccessCon (March 2019): How CSM can help drive revenue
San Francisco Customer Success Meetup (June 2018): CS Metrics and the evolution over time
Sales Enablement Soiree (Sept 2018): Metrics That Drive Bad Sales Behavior
Sales Enablement Soiree (Nov 2017): Enablement in Agile Selling
Conferences in Images
