Is attending a CS conference worth it? As with many things, it depends on how much you are going to put into it. If you are willing to invest the time - ie: focus (not check emails mid-talk!) and leverage the opportunity to meet others - then I have found them to be a very valuable experience.
May, San Francisco
Pulse is the largest CS conference famous for bringing together thousands of professionals in Customer Success, Product, and Community from across the world to learn, celebrate, share, and have fun in our own unique way.
September, San Mateo CA
Join 10,000 Cloud and SaaS Founders, VC, and Execs. SaaStr Annual: 3 full days, 100’s of workshops, and 1000s of Mentoring sessions— all to help you scale faster.
CS100 Summit is THE Premier Conference for
Customer Success Executives & Leaders
October, Washington DC
This two-day in-person event is tailored for Customer Success leaders. There is no selling and no fluff. Just an open exchange of ideas to help you and your team succeed.
Our mantra for this conference is speak simply, be real and challenge the audience. We focus on delivering content that opens new perspectives around what’s possible with Customer Success, provides tactical answers to your most pressing challenges, and explores what it takes to run a modern Customer Success organization.
October, Las Vegas
The technology industry’s premier event for data-driven insights to grow your business profitably.
Customer Success Collective - SF (Sept 2023)
KAMCon (April 2023): "Driving Internal Collaboration for Customer Centricity" Recording here: https://vimeo.com/kapta/review/829629593/9d92d6e6ab
Customer Success Collective: Austin (Feb 2023): "Employee Success Drives Customer Success"
Colorado Customer Success Meetup (Sept 2021): Organized and hosted a panel discussion on account and revenue ownership. Recording here: https://drive.google.com/drive/folders/1cFRkHJr-N4brt6NDgb9mdt661yNJILF4
The Customer Conference (June 2021): Emily believes that customer happiness is not the metric you should be working towards. Leveraging her experience as a seasoned CS Leader, Emily will provide the audience with a framework that creates a Pathway to Excellence through a revenue focused lens. She will discuss “Setting a Foundation of Purpose for CS”; “How to Position CS as a Revenue Growth Engine”; and “Building Strong Internal Stakeholders alongside CS”. This is a talk that all aspiring or seasoned CS Leaders should attend to learn strategies they can immediately implement for their team. View it here: https://vimeo.com/564386437/1515580b98
Sales Enablement Soiree (April 2021): “Selling to Existing Customers: Enabling Teams to Provide Value Post-Sale". The panel focused on measuring CS success, discussing pre-sales and post-sales enablement differences, including focusing on long term customer relationship development
San Francisco Customer Success Meetup (Oct 2020): The panel talked about getting into CS, growing your career, and transitioning onto other teams
CustomerSuccessCon (March 2019): How CSM can help drive revenue
San Francisco Customer Success Meetup (June 2018): CS Metrics and the evolution over time
Sales Enablement Soiree (Sept 2018): Metrics That Drive Bad Sales Behavior
Sales Enablement Soiree (Nov 2017): Enablement in Agile Selling