CS Conferences

April, Colorado

Learn how to navigate the challenges of 2024 at the premier event for Account Management teams

May, St. Louis, MO

Pulse is the largest CS conference famous for bringing together thousands of professionals in Customer Success, Product, and Community from across the world to learn, celebrate, share, and have fun in our own unique way.

Customer Success Festival (Multiple dates/cities, including Austin, NYC, SF, Amsterdam) "One of the best conferences I've ever attended, from speakers to the level of engagement. Truly the best networking event I've attended." Vice President of Customer Success, Abacode Cybersecurity (note: Often held with other 'team focused' conferences, like product or enablement)

The Customer Conference

(Multiple locations, including London, Israel and US)

The Customer Conference is the leading international independent Customer Success conference for tech companies that brings together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks.

SaaStr

September, San Mateo CA

Join 10,000 Cloud and SaaS Founders, VC, and Execs. SaaStr Annual: 3 full days, 100’s of workshops, and 1000s of Mentoring sessions— all to help you scale faster.

CS100Summit

September, Utah

CS100 Summit is THE Premier Conference for
Customer Success Executives & Leaders

Customer Success Week

October, NYC

The agenda features keynote speeches by industry experts, delving into innovative and thought-provoking concepts in Customer Success.

Big RYG

October, Washington DC

This two-day in-person event is tailored for Customer Success leaders. There is no selling and no fluff. Just an open exchange of ideas to help you and your team succeed.

Our mantra for this conference is speak simply, be real and challenge the audience. We focus on delivering content that opens new perspectives around what’s possible with Customer Success, provides tactical answers to your most pressing challenges, and explores what it takes to run a modern Customer Success organization.

CustomerX Con

October, Boston

The only conference designed by CustomerX Pros, for CustomerX Pros

Customer Marketing, Customer Advocacy, CS, Customer Experience, Customer References

Looking to learn from a 'big company' lens? Check out:

TSIA World Conference

October, Las Vegas

CX Ecosystem

July, Nashville, TN

X4 Summit

May, Salt Lake City

Adobe Summit

May, Las Vegas

Speaking Appearances

Upcoming:

Customer Success Week (Oct 2024) - Speaker

Women in Customer Success (Oct 2024) - Panel moderator

Customer Success Collective - SF (Sept 2024) - Panel: Navigating success: Crafting a CS playbook for strategic CSM actions

Customer Success Collective - SF (Sept 2024) - Panel: Churn or negotiate; the art of the down sell

SaaStr (Sept 2024) - Super Braindate

Past:

ModernSalesPros: MSP Live SF (July 2024): Panel moderator, The Most Efficient Revenue Driver - Customer Success

Unit21 - Fraud Fighters Virtual Summit (July 2024): Panel moderator, Ensuring Quality Assurance of your AML Programs

USF: Women in Business - Empower Event (March 2024): Career journey and guidance

Customer Success Collective. - Austin (Feb 2024)

Keynote: Empowering CSMs as revenue drivers: Unleashing growth potential

Panel: Driving internal collaboration to lessen internal friction and increase customer focus

CSC - Meet the Maker Series - Virtual (Nov 2024)

Keynote: Driving the Customer Voice through CS Collaboration

Customer Success Collective - SF (Sept 2023)

Keynote: "How Customer Success Can Drive Revenue"

Panel: How CS can drive collaboration internally

KAMCon (April 2023): "Driving Internal Collaboration for Customer Centricity"

Keynote: https://vimeo.com/kapta/review/829629593/9d92d6e6ab

Customer Success Collective: Austin (Feb 2023): "Employee Success Drives Customer Success"

Colorado Customer Success Meetup (Sept 2021): Organized and hosted a virtual panel discussion on account and revenue ownership. Recording here: https://drive.google.com/drive/folders/1cFRkHJr-N4brt6NDgb9mdt661yNJILF4

The Customer Conference (June 2021): Emily believes that customer happiness is not the metric you should be working towards. Leveraging her experience as a seasoned CS Leader, Emily will provide the audience with a framework that creates a Pathway to Excellence through a revenue focused lens. She will discuss “Setting a Foundation of Purpose for CS”; “How to Position CS as a Revenue Growth Engine”; and “Building Strong Internal Stakeholders alongside CS”. This is a talk that all aspiring or seasoned CS Leaders should attend to learn strategies they can immediately implement for their team. Recording here: https://vimeo.com/564386437/1515580b98

Sales Enablement Soiree (April 2021): “Selling to Existing Customers: Enabling Teams to Provide Value Post-Sale". The panel focused on measuring CS success, discussing pre-sales and post-sales enablement differences, including focusing on long term customer relationship development

San Francisco Customer Success Meetup (Oct 2020): The panel talked about getting into CS, growing your career, and transitioning onto other teams

CustomerSuccessCon (March 2019): How CSM can help drive revenue
San Francisco Customer Success Meetup (June 2018): CS Metrics and the evolution over time

Sales Enablement Soiree (Sept 2018): Metrics That Drive Bad Sales Behavior

Sales Enablement Soiree (Nov 2017): Enablement in Agile Selling

CS Conferences

Speaking Appearances

Conferences in Images

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