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    • Home
    • About
    • Publications
    • Podcast Appearances
    • Contact
    • Other CS Resources
      • Infographics
      • CS Blogs
      • CS Conferences
      • CS Podcasts
      • CS Communities
      • CS Books
  • Home
  • About
  • Publications
  • Podcast Appearances
  • Contact
  • Other CS Resources
    • Infographics
    • CS Blogs
    • CS Conferences
    • CS Podcasts
    • CS Communities
    • CS Books

CS Conferences

Customer Success Excellence Awards

1Q/2Q 2023

Customer Success Excellence is the world’s first annual awards event that recognizes excellence in the customer success profession.   These awards (including Customer Success Manager of the Year and Customer Success Rising Star) will be showcased and celebrated  at live events in London and the US. 

Customer Success Festival

March

Deliver value. Drive retention. Learn from the best in CS.

Gainsight Pulse 

August, San Francisco

Pulse is the largest CS conference famous for bringing together thousands of professionals in Customer Success, Product, and Community from across the world to learn, celebrate, share, and have fun in our own unique way.

https://www.saastrannual2022.com/

September, San Mateo CA

Join 10,000 Cloud and SaaS Founders, VC, and Execs. SaaStr Annual: 3 full days, 100’s of workshops, and 1000s of Mentoring sessions— all to help you scale faster.

CS100Summit

September, Utah

CS100 Summit is THE Premier Conference for
Customer Success Executives & Leaders

Big RYG

October, Washington DC

This two-day in-person event is tailored for Customer Success leaders. There is no selling and no fluff. Just an open exchange of ideas to help you and your team succeed.

Our mantra for this conference is speak simply, be real and challenge the audience. We focus on delivering content that opens new perspectives around what’s possible with Customer Success, provides tactical answers to your most pressing challenges, and explores what it takes to run a modern Customer Success organization.

TSIA World Conference

October, Las Vegas

The technology industry’s premier event for data-driven insights to grow your business profitably.

Other conferences to keep an eye out for:

The Customer Conference

CustomerX Con (by Slap5)

Past Speaking Appearances

Colorado Customer Success Meetup (Sept 2021): Organized and hosted a panel discussion on account and revenue ownership. Recording here: https://drive.google.com/drive/folders/1cFRkHJr-N4brt6NDgb9mdt661yNJILF4


The Customer Conference (June 2021): Emily believes that customer happiness is not the metric you should be working towards. Leveraging her experience as a seasoned CS Leader, Emily will provide the audience with a framework that creates a Pathway to Excellence through a revenue focused lens. She will discuss “Setting a Foundation of Purpose for CS”; “How to Position CS as a Revenue Growth Engine”; and “Building Strong Internal Stakeholders alongside CS”. This is a talk that all aspiring or seasoned CS Leaders should attend to learn strategies they can immediately implement for their team. View it here: https://vimeo.com/564386437/1515580b98


Sales Enablement Soiree  (April 2021): “Selling to Existing Customers: Enabling Teams to Provide Value Post-Sale". The panel focused on measuring CS success, discussing pre-sales and post-sales enablement differences, including focusing on long term customer relationship development


San Francisco Customer Success Meetup (Oct 2020): The panel talked about getting into CS, growing your career, and transitioning onto other teams


CustomerSuccessCon (March 2019): How CSM can help drive revenue
San Francisco Customer Success Meetup (June 2018): CS Metrics and the evolution over time

Sales Enablement Soiree (Sept 2018): Metrics That Drive Bad Sales Behavior 

Sales Enablement Soiree (Nov 2017): Enablement in Agile Selling



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