Past Speaking Appearances
Colorado Customer Success Meetup (Sept 2021): Organized and hosted a panel discussion on account and revenue ownership. Recording here: https://drive.google.com/drive/folders/1cFRkHJr-N4brt6NDgb9mdt661yNJILF4
The Customer Conference (June 2021): Emily believes that customer happiness is not the metric you should be working towards. Leveraging her experience as a seasoned CS Leader, Emily will provide the audience with a framework that creates a Pathway to Excellence through a revenue focused lens. She will discuss “Setting a Foundation of Purpose for CS”; “How to Position CS as a Revenue Growth Engine”; and “Building Strong Internal Stakeholders alongside CS”. This is a talk that all aspiring or seasoned CS Leaders should attend to learn strategies they can immediately implement for their team. View it here: https://vimeo.com/564386437/1515580b98
Sales Enablement Soiree (April 2021): “Selling to Existing Customers: Enabling Teams to Provide Value Post-Sale". The panel focused on measuring CS success, discussing pre-sales and post-sales enablement differences, including focusing on long term customer relationship development
San Francisco Customer Success Meetup (Oct 2020): The panel talked about getting into CS, growing your career, and transitioning onto other teams
CustomerSuccessCon (March 2019): How CSM can help drive revenue
San Francisco Customer Success Meetup (June 2018): CS Metrics and the evolution over time
Sales Enablement Soiree (Sept 2018): Metrics That Drive Bad Sales Behavior
Sales Enablement Soiree (Nov 2017): Enablement in Agile Selling
